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BESTRATE

FAQ

We have provided answers to various questions from everyone about Sunroute Sopra Kobe.

Q
Can you tell me about breakfast?
A

We serve a Japanese/Western-style buffet (1,512 yen including consumption tax) from 06:30 to 10:00 (last entry: 09:30) on weekdays and Saturdays and from 06:30 to 10:30 (last entry: 10:00) on Sundays and public holidays. If you ask the day before, we will serve you breakfast at an advance fee (1,400 yen including consumption tax).

※*There is an extra fee for both advance and on-the-day sales from January 1 to 3.

Q
I would like to come by car. Do you have a parking lot?
A

We have a multi-story parking lot available.

This is available for ordinary cars up to a height of 1.55 m and station wagons up to a height of 2.00 m. If the parking lot is full, we will show you to a contract parking lot (three to minutes on foot / height: up to 2.10 m).

The fee is 1,500 yen (including consumption tax) for one night. You can come and go 24 hours a day.
(The fee for the contract parking lot is 1,500 yen for one night and it is not possible to come and go from 23:30 to 06:00.)

Q
What time is check-in and check-out?
A

Check-in is from 14:00 and check-out is until 11:00.
We have no closing time.

Q
What should I do if it looks like I will be late for check-in?
A
We apologize for the inconvenience, but if you are going to be later than the time you were scheduled to arrive on the day, please contact us by telephone.
Q
Can you tell me about the amenities and facilities in your guest rooms?
A

We have prepared the following amenities in our guest rooms.

  • Amenities Installed in Rooms
    • Bath towels
    • Face towels
    • Nightwear
    • Shampoo
    • Conditioner
    • Body soap
    • Face & hand soap
    • Toothbrushes
    • Skelton brushes
    • Razors
    • Body sponges
    • Cotton swab sets
  • Amenities Available at the Reception
    • Shower caps
  • Basic Equipment
    • Wi-Fi connection service available throughout the building
    • Wired LAN available in all rooms
    • 32-inch TV
    • VOD system (1,000 yen per night)
    • Air purifier with humidification function
    • Bidet toilet
    • Hairdryer
    • English broadcasting (BBC)
    • LAN cable
  • Fixtures Available for Borrowing
    • Trouser presses
    • Desk lamps
    • Irons
    • Baby cots
    • Toothbrush sets and slippers for children
Q
Can I send my luggage by courier service?
A
We will look after your luggage until the day of your arrival if you write your name and day of arrival on it.
In addition, you can send your luggage from the reception.
Q
Is there a convenience store nearby?
A
There is a convenience store located one minute on foot from our hotel.
Q
Do you have laundromat and vending machine corners?
A
We have washing machines and dryers (fee required) in the vending machine corners on the 6F and 10F.
There are soft drinks and beers available in the vending machine corners on the 6F and 10F.
In addition, we also have ice machines and microwave ovens available.
We have set up a personal computer for searches on counter in the reception on the 1F. Please feel free to use this.
Q
Do you provide a dry cleaning service?
A
If you give your clothes to the reception by 10:00, we will have them ready for you by 18:00 on the same day.